Product Enthusiast
I work across customer success, product strategy, and operations to build systems that scale. Whether managing enterprise accounts, building internal tooling to accelerate workflows, or designing customer lifecycle automations, I focus on turning complex operational challenges into clean, reliable outcomes.
Read my thoughts
"Simplicity is the prerequisite for reliability."
Experience
Scaled Customer Success Manager (AMER)
G2
LinkedIn- •Manage a $5M ARR book across 200+ enterprise and commercial accounts in the AMER region, owning adoption, retention, and expansion end to end.
- •Built internal tooling in Python, SQL, and Snowflake, connected to G2's MCP server and LLM APIs, to generate account briefs and performance reporting in a fraction of the usual time.
- •Run EBRs and GTM alignment sessions that connect platform usage to each account's broader pipeline and visibility goals.
- •Recognized company-wide as APAC MVP (FY'27), PEAK Performer (Sep 2026), and Innovative Trailblazer (Q2 FY'27).
Customer Success Manager
Mailmodo
LinkedIn- •Manage onboarding for 100+ APAC and EMEA clients by understanding unique business needs and providing tailored email marketing solutions
- •Use CS tools to build and implement automations that streamline customer lifecycle workflows and operational tasks
- •Drive adoption by assisting with product integrations, delivering strategic guidance, and ensuring seamless communication between technical and non-technical stakeholders
- •Collaborate cross-functionally with product and support teams to quickly resolve client issues and provide feedback for continuous platform improvement
Founder's Office
Infigo Eye Care
LinkedIn- •Worked closely with the Founder across strategy, marketing, and operations, contributing to experiments that improved patient awareness and acquisition.
- •A high-learning stretch early in my career that shaped how I think about users, growth, and building things from first principles.
Salesforce Development Apprenticeship
PwC India
LinkedIn- •Selected for PwC's Cloud Technology Development Program (CTDP 2.0) receiving training on Salesforce and cloud technologies
- •Applied Salesforce skills to real-world projects and industry-specific challenges
Co-founder
Avasify
LinkedIn- •Led product development, creating a web application for property management
- •Managed cross-functional teams, launching the Avasify platform on time with high quality
- •Spearheaded go-to-market planning and engaged with early-stage investors to explore fundraising opportunities
Projects
Practical products and engineering experiments built to solve real operational bottlenecks.
Avasify
Cloud-based platform designed to simplify property and tenant management. Organizes property details, lease agreements, tenant communications, and day-to-day operations in a unified workspace.
Pune Pulse
Civic complaint-resolution platform. Camera-first reporting workflow with geotagged uploads, unique issue-tracking tokens, automated notifications, and specialized dashboards for municipal workers.
PPE Kit Detector
Real-time safety compliance monitoring system using YOLO. Detects required protective equipment in industrial settings and generates immediate compliance alerts to prevent workplace accidents.
Lightweight browser security extension utilizing machine learning heuristics to analyze URL behavior, detect phishing attempts, and block malicious destinations in real time.
Integrated commerce system featuring synchronized web and mobile applications with inventory management, shopping workflows, and order tracking.
Skills & Capabilities
Technical tooling, enterprise GTM platforms, and core competencies developed across customer success and engineering.
Technical
27CS & GTM Platforms
12Soft Skills
19Education
Vellore Institute of Technology, Chennai
B.Tech Computer Science and Engineering
CGPA: 8.16
Dr. Kalmadi Shamrao Junior College, Pune
Higher Secondary School
XII: 83.3%
Dr. Kalmadi Shamrao High School, Pune
Secondary School
X: 82.6%
Achievements
Samsung Metaverse Prism Finalist
Proposed an immersive real estate experience using XR, selected among top 20 nationwide from 2000+ teams
State-level Badminton Representation
Represented Maharashtra at the national championships after securing top 15 rank in state-level tournaments
Volunteering & Roles
Management Team Representative
Google Developer Student Clubs
2022 - 2024
Event & Planning Lead
PlaceXP
2023 - 2024
Incubation Team
NexSeed
2023 - 2024
Mensa Member
Mensa India Chapter
2017 - 2019Certifications
Google Cloud Digital Leader
Google • Dec 2026
Cloud infrastructure and digital transformation fundamentals
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